Refund Policy
Effective Date: 14 January 2025
Introduction Thumamina Delivery is committed to customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued for orders placed through our platform.
1. Eligibility for Refunds
Refunds may be issued in the following cases:
1.1 Incorrect or Damaged Items: If you receive an incorrect or damaged item, you are eligible for a refund or replacement.
1.2 Order Not Delivered: If your order is not delivered due to an issue on our end, you may request a refund.
1.3 Cancellation Before Fulfillment: Orders canceled before being prepared or dispatched are eligible for a full refund.
1.4 Quality Issues: If the delivered product does not meet reasonable quality standards, a refund may be considered upon review.
2. Refund Request Process
2.1 Contact Support: To request a refund, contact our customer support team within 24 hours of delivery or the expected delivery time.
2.2 Provide Details: Include your order number, proof of purchase, and details about the issue (e.g., photos of damaged items).
2.3 Review Process: We will review your request and respond within 3-5 business days.
3. Refund Method
Refunds will be processed using the original payment method. Depending on your payment provider, it may take [Insert Timeframe, e.g., 5-10 business days] for the refund to appear in your account.
4. Non-Refundable Cases
Refunds will not be issued in the following situations:
4.1 Change of Mind: Refunds are not provided for orders canceled due to a change of mind after preparation or dispatch.
4.2 Incorrect Details: Refunds will not be issued for issues caused by incorrect delivery information provided by the user.
4.3 Late Requests: Refund requests made beyond the 24-hour window are not eligible.
5. Exceptions
Exceptions to this policy may be made at our discretion, depending on the circumstances.
6. Contact Us
For any questions or concerns regarding this Refund Policy, please contact us:
Email: admin@thumaminadelivery.co.za
Phone: +27768511114
By using Thumamina Delivery, you agree to this Refund Policy.
